At Performance Forge, we understand the need for your parts to arrive on-time and in-full. Our On-Time Delivery performance ranks as one of the best in industry and we are proud of our performance in this area. In addition to our delivery performance, our high level of service extends to accurate and timely communication as well.
Here are just a few of the items we consider important when we think about Superior Customer Service:
- We answer the phone when you call. Only in the most unusual of circumstances, does your call get answered by a machine.
- Your orders are entered and acknowledged within 24 hours after we receive your PO. If for some reason we have not sent you a Sales Order Acknowledgement within 24 hours; please contact us.
- We keep almost $1 Million of raw aluminum stock on hand, so we get started on your order quickly.
- Lead-time is as important to us as it is to you. Our standard lead-time is four weeks, all year long. In some special cases, the lead-time may be slightly longer, but we do our best to get your order completed in four weeks.
- The On-Time-Delivery of your product is one of our top priorities. Internally, we refer to it as our “Promise Performance”. When we give you a delivery date, that is our Promise to you that we will do everything within our control to get your parts shipped on-time.
We will never leave you hanging without an answer.